Q: What kind of printing do you offer?

A: We specialize in high-quality screen printing and embroidery. We also offer garment tagging, folding, bagging, and other retail-ready finishing options.

Q: Do you have a minimum order?

A: Our typical minimum is 30 pieces per design, but we can accommodate special requests depending on your tier and project type.

Q: How do I place an order?

A: You can start your order right here by uploading your artwork, choosing your service, and submitting your details. We’ll follow up with a confirmation and quote.

Q: What file types do you accept?

A: We recommend vector files (.AI, .PDF, .EPS) or high-resolution raster files (.PSD, .PNG at 300 DPI). If you’re unsure, just send what you have—we can help prep it.

Q: Can you help me design something?

A: Yes. We offer light design support and can help format, resize, or adjust your artwork to print properly. More involved design work is quoted separately.

Q: Do you offer mockups before printing?

A: Yes, every order includes a digital proof for your approval before production begins.

Q: Can I bring my own garments?

A: We prefer to source garments ourselves to ensure compatibility and quality. However, we do allow client-supplied garments on a case-by-case basis. Reach out to confirm.

Q: What brands of blanks do you use?

A: We work with a range of blanks including Comfort Colors, AS Colour, Independent Trading Co., Bella+Canvas, and more depending on your needs.

Q: Can I print on different garment colors or styles in the same order?

A: Yes, as long as the design stays the same. Additional colors or garment types may affect the quote due to setup or print changes.

Q: How long does production take?

A: Standard turnaround is 2.5 weeks from artwork approval and deposit. Rush orders are available for an additional fee—just let us know your timeline.

Q: Do you offer rush services?

A: Yes. If you need something faster than our standard turnaround, we can usually make it work with a rush fee based on timeline and complexity.

Q: Will I get a tracking number?

A: Yes, all shipped orders come with tracking. If you’re local, we’ll email you when your order is ready for pickup.

Q: How much does it cost?

A: Pricing depends on garment type, print method, number of colors, and quantity. You can view our service tiers here, or start an order to get a custom quote.

Q: What’s the payment process?

A: We typically require 100% up front to handle garment purchasing costs and design fees but by occasion we are open to processing pay 50% upfront / 50% upon finish or in some rare occasions, 100% upon hand off.

Q: Do you accept credit cards or ACH?

A: Yes. We accept checks, major credit cards, ACH, and custom invoicing for larger accounts.

Q: Do you ship nationwide?

A: Yes—we ship orders across the U.S. and offer local pickup in Fayetteville, Arkansas.

Q: Can you help me launch a merch store?

A: Yes, we build out merch sites for clients that route orders directly to us for easy management!

Q: Can I reorder the same design later?

A: Absolutely. We archive print files for repeat clients to make reorders fast and seamless.

✉️ Still have questions?

Contact us here or email contact@hi-fin.online. We're happy to help.